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Apply Now for Guest Services Agent at Marriott International, Inc logo

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Marriott International, Inc logo is currently opened for hire of a guest services agent located at 405 20th St E, Saskatoon, SK. If that looks like your dream job, apply now.

Any applicant applying for that position must have supervising experience and be ready to walk a full time job.

Full job description

Job Number: 24069124
Job Category Rooms & Guest Services Operations
Location Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Handle all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Ensure payment security and activate/reissue room keys.

Verify that rates correspond to market codes and record any exceptions. Review and modify guest billing. Notify the relevant staff when guests are waiting for a room to become available.

Inform the guest of any messages. Clear departures in computer system. Collaborate with Housekeeping to monitor room availability and address guest issues. Submit guest paperwork or documentation. Manage telephone switchboard station.

Review daily reports, contingency lists, and credit card authorization reports. Provide guests with directions and information.

Respond to, document, and handle all guest phone calls, inquiries, or issues; follow up to confirm that each has been addressed to guests’ contentment.

Coordinate transportation for guests and visitors. Tally and safeguard bank funds at the start and conclusion of work shift. Handle cash transactions for guests’ checks, process various payment methods, vouchers, paid-outs, charges, and dispense change. Inform Loss Prevention/Security about any theft reports.

Adhere to company policies and procedures, promptly report accidents, injuries, and unsafe work conditions to the manager, maintain a clean and professional appearance, uphold confidentiality of proprietary information, and safeguard company assets.

Greet and recognize guests in accordance with company protocols; anticipate and tend to guests’ service requirements; aid individuals with disabilities; express gratitude to guests sincerely.

Communicate clearly and professionally; answer phone calls with proper etiquette. Cultivate and sustain constructive working relationships, assist the team in achieving shared objectives, and attentively address employees’ concerns.

Adhere to quality assurance standards. Remain standing, sitting, or walking for a prolonged duration. Transport objects weighing 10 pounds or less independently by moving, lifting, carrying, pushing, pulling, and placing them. Carry out additional job responsibilities as directed by Supervisors.

Desired Criteria

Education: High school diploma or equivalent to a General Educational Development (G.E.D.) certificate.

No relevant work experience.

Supervisory Experience: None.

No License or Certification

Marriott International is an employer that provides equal opportunities. We prioritize hiring a diverse workforce and maintaining an inclusive, people-centric culture.

We are dedicated to avoiding discrimination based on protected categories, including disability and veteran status, as well as any other categories specified by the law.

Delta Hotels Saskatoon Downtown is committed to complying with provincial legislation by offering accommodations to job applicants who require assistance.

To request an accommodation for this job posting, online application, or interview, contact our Human Resources team at 905-366-5227 or CanadaApplicationAccommodation@marriott.com.

This phone number and email are intended for individuals seeking an accessibility accommodation during the recruiting process.

Delta Hotels offer a travel experience designed for the modern frequent traveler’s essential needs.

We provide guests with essential items flawlessly and strive to remove any unnecessary elements. Delta Hotels by Marriott prioritizes being warm, wise, and in control to allow guests to concentrate on what truly matters.

Delta Hotels by Marriott is rapidly expanding globally, with a significant presence in Canada, the United Kingdom, and the United States.

If you appreciate providing meaningful service and paying attention to important details, we encourage you to consider job opportunities at Delta Hotels by Marriott.

By joining Delta Hotels, you become part of a collection of brands under Marriott International. Be in a place where you can excel, start fulfilling your purpose, be part of an exceptional global team, and evolve into your optimal self.